Rocket.Chat
Rocket.Chat is a self-hosted team messaging platform with real-time chat, voice, video, and omnichannel customer support in one open source deployment. MIT licensed Community Edition; supports.
- Customer Support
- Free
- Meetings & Notes
- Video AI
- Operations
The facts
- Category
- Customer Support
- Pricing
- Free. Free to use. No paid tier is required for the core product.
- Best for
- Meetings & Notes, Video AI, Operations
- Website
- rocket.chat
Rocket.Chat alternatives
65 tools sit in Customer Support in the Cocoon directory. These are the closest to Rocket.Chat.
RasaOpen-source framework for building custom conversational AI and NLU-powered chatbots.Intercom AICustomer messaging platform with Fin, an AI chatbot that resolves 50%+ of support tickets automatically.Zendesk AICustomer service platform with AI triage, auto-responses, and agent assist.Freshdesk AIAI-powered customer support platform. Freddy AI handles tickets, suggests replies, and analyses trends.AdaAI customer service automation platform that resolves issues without human agents.TidioAI chatbot and live chat for small businesses. Easy to set up and integrates with all platforms.ZowieAI customer service bot for e-commerce. Automates returns, orders, and FAQs instantly.Yuma AIAI for Shopify customer service. Auto-responds to tickets using your brand voice.NetomiAI customer service platform that automates email, chat, and social media support.Gorgias AIAI customer support for Shopify stores. Automates order questions and returns.KustomerAI-first CRM for customer service. Unifies all channels and automates repetitive tasks.Re:amazeCustomer support and live chat with AI chatbot, FAQ automation, and team inbox.
Learning to actually use this
Cocoon runs hands-on AI training across Sri Lanka and Asia. Picking a tool is the easy part; building it into how your team already works is the part people get stuck on.